PRIVACY POLICY
NIC Inc. and its affiliates (Company) are committed to
safeguarding the information collected through the Company’s online
services, websites, mobile applications, skills, actions or services
(in each case, Services). This privacy policy is intended to disclose
to you our privacy practices in a manner that is easy to understand.
If there is something you do not understand about our privacy
practices, please feel free to contact the us at
privacy@egov.com.
This privacy policy does not apply to products or services
provided, or information obtained, other than through the Services.
We may change this policy from time to time so please check back
often. Please keep in mind that some of the services mentioned
specifically in this policy may not be available at this time.
What information do we collect from you?
Some of the information we collect is personal to you. Other information is anonymous.
During registration or when you initiate a transaction, if
applicable, we may ask for your name, email address, mailing and
billing addresses, phone number, bank account information and credit
card information, and for voice Services – your voice input. We
collect this information to use in our provision of services to you.
In addition to the information that you provide to us, we collect
your IP address, transaction history information and other related
information.
When you report a problem with our Services we will collect
contact information along with a description of your problem.
When you contact us via the Company email address, we will collect
your contact information and any information you include in your
email.
When you order a Service or pay a bill online through the Services
we ask for transaction information including your mailing address,
phone number, email address and payment information.
Information you post in interactive areas of our Services such as
public forums.
To customize our service for you, we and our partners may collect
location data, including the real-time geographic location of your
computer or mobile device. This location data is collected
anonymously in a form that does not personally identify you.
When you visit and navigate our Services, use our applications or
third party sites, or open our emails, we may collect technical
information about your use of our Services including IP address,
device identifiers, and viewing information.
How do we collect information from you?
Direct Collection
We collect much of the information listed above directly from you
when you submit it through our Services. This includes information
such as registration information, contact information, user
submissions, and public postings. If you do not want to share your
information, you can choose not to participate in a particular
service or activity.
Indirect Collection – Cookies and Other Technology
We and our service providers use cookies, web
beacons, and other technologies to receive and store certain types of
information whenever you interact with us through your computer or
mobile device We may use these technologies to:
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Provide you with personalized content based on your use of
our Services.
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Enable you to more easily use our Services by remembering and
using contact information, purchasing information, and registration
information.
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Evaluate, monitor and analyze the use of our Services and its
traffic patterns to help improve our Services.
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Assist us with ad reporting functions such as to learn which
ads are bringing users to our Services.
The types of technologies we use include:
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Cookies.
A cookie is a small amount of data that is
sent to your browser from a Web server and stored on your computer’s
hard drive. Cookies enable us to identify your browser as a unique
user. Cookies may involve the transmission of information from us to
you and from you to us. The Help feature on most browsers will tell
you how to prevent your browser from accepting new cookies, how to
have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. Additionally, you can disable or delete
similar data used by browser add-ons, such as Flash cookies, by
changing the add-on’s settings or visiting the site of its
manufacturer. You may lose some features or functionality when you
disable cookies.
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Web Beacons.
We may also employ a software technology
known as a pixel tag or Web beacon. These help us better manage
content on our Services by informing us what content is effective.
You may not disable Web beacons.
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Log Files.
Like most standard websites servers, we
use log files. Log files track Internet protocol (IP) addresses,
browser type, Internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks. We utilize
this information to analyze trends, administer the Services, prevent
fraud, track website navigation in the aggregate, and gather broad
demographic information for aggregate use.
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Third Party Services.
When initiating an online
payment using a third party service, the third party’s privacy
policy will govern validation and provision, use and disclosure of
identifying information.
Indirect Collection – Social Networking
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The Services may permit you to use third party social
networking platforms such as Facebook, Pinterest, Twitter, and
Google+. This may include the use of social media plugins such as
Facebook “Like”, Tweet, Pinterest “Pin,” Google “+1”
buttons, etc. When you use these social networking platforms and
plugins, your username and password for the available information
about you or collected from you on these services may be shared with
us. When you use social networking platforms and plugins, you share
your information with them and their privacy policy applies to
disclosure of such information. In addition, they may be able to
collect information about you, including your activity or may notify
your connections on the social networking platform about your use of
the Company's Services. Such services may allow your activity to be
monitored across multiple Services for purposes of delivering more
targeted advertising. Please note that the privacy policies of the
social network platform providers will apply in those situations and
we encourage you to read them. We may add new social networking
plugins and buttons to our Services from time to time.
Indirect Collection – Third Party Advertising Services
We may employ over time various different advertising or
remarketing services that serve you targeted advertisements to make
your online experience more focused to your interests. These
services collect data through the DoubleClick cookie and through our
implementation of Google Analytics and AdWords. These tools and
technologies collect and analyze certain types of information,
including cookies, IP addresses, device and software identifiers,
referring and exit URLs, onsite behavior and usage information,
feature use metrics and statistics, usage and purchase history, MAC
Address, mobile unique device ID, and other similar information.
We will not run interest-based advertising campaigns that collect
personally identifiable information (PII) including, but not limited
to, email addresses, telephone numbers and credit card numbers. We
will not use or associate personally identifiable information with
remarketing lists, cookies, data feeds or other anonymous
identifiers. We will not use or associate targeting information,
such as demographics or location, with any personally identifiable
information collected from the ad or its landing page(s).
How do we use your information?
Our main goal in collecting information is to improve the Services
and provide you with the best possible experience on the Services.
We may also use your personal information to:
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Enable you to participate in online transactions
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Make our products, services, and Services better
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Compile, analyze and do research on our users demographics and behavior
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Detect, investigate and prevent activities that may violate our policies or be illegal
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We use location data only to provide and improve our service.
When acting as a service provider on behalf of a government
partner, the Company complies with the contractual requirements of
the government partner with respect to processing and transfers of
your information.
Who is collecting information?
Except as provided in this Privacy Policy, only the Company and
our affiliates and service providers will have access to your
personal account information. When you are on our Services and are
asked for personal information, you are sharing that information with
the Company and our affiliates and service providers. If you do not
want your data to be shared, you can choose not to allow the transfer
by not using that particular service.
Links to other websites
This Privacy Policy applies to the Services only. Our Services may
include links to other websites. If you submit personally identifying
information to any of those sites, your information is subject to
their privacy statements. We encourage you to carefully read the
privacy statement of any website you visit.
With whom does the Company share my information?
We will not disclose any of your personally identifiable
information except when we have your permission or under special
circumstances, such as when we believe in good faith that the law
requires it or under the circumstances described below. These are
some of the ways that your information may be disclosed:
Government Partners
We make available your personally identifiable information and
other information collected through the Services to the government
partner with which we have contracted to provide the Services.
Service Providers
We may provide your personally identifying information to
companies that provide services to us (such as web
hosting providers, call center service providers, sweepstakes
vendors, payment processors, data enhancement, or fraud prevention
providers) or that help us market and provide our products and
services. These third parties are authorized to use your
personally identifying information only as necessary to provide these
services to us.
In addition, when you use our Services that involve voice
commands, you have to talk to Alexa, Google or similar device that
can register such information. This voice input is sent to Amazon,
Google or another third party service provider, and us, where we use
it to understand what our Service should do for you. This is
absolutely necessary for our voice Services to give you an
appropriate answer.
Data in the Aggregate
We may disclose “blinded” aggregated data and user statistics
to prospective partners and other third parties. Blinded data is
data that does not identify an individual person.
Other
We also may disclose your information in special cases. For
example, we may disclose such information (1) as required by law,
such as to comply with a subpoena, or similar legal process, (2) when
a governmental unit is investigating activity related to the Services
or (3) when we believe that we must disclose information to identify,
contact or bring legal action against someone who may be violating
our terms and conditions of use, or may be causing injury to or
interference with our rights or property, or those of a third party.
The Company and our service providers may disclose, access or monitor
your personal information when we believe in good faith that the law
requires it and for administrative and other purposes that we deem
necessary to maintain, service and improve our products and services
and our information security.
As we continue to develop our business, we may buy or sell
businesses or assets. In the event of a transaction involving the
sale of some or all of Company’s businesses, customer and website
visitor information may be transferred and may be disclosed in
connection with negotiations relating to a proposed transaction. In
such case, the transferred information may become subject to a
different privacy policy.
We may also share your information at your direction or request, or with your express permission.
How can I control my personal information?
To review and update your personally identifying information to
ensure it is accurate, you may log into the Gov2Go® Pay payment
service and edit your information (if applicable), or you
may contact us at privacy@egov.com
with any questions. We will make commercially reasonable efforts to
provide you reasonable access to any of your personally identifying
information we maintain within 30 days of your access request. We
provide this access so you can review it, make corrections or request
deletion of your data. If we cannot honor your request within the
30-day period, we will notify you. In the unlikely event that we
cannot provide you access to this information, we will explain why we
cannot do so.
California residents
If you are a California resident and have an
established business relationship with us, you can request a notice
disclosing the categories of personal information we have shared with
third parties, for the third parties’ direct marketing purposes
during the preceding calendar year, if any. To request a notice,
please submit your request to privacy@egov.com
or [NICUSA, Inc.], Attention: General Counsel, 25501 West Valley
Parkway, Suite 300, Olathe, KS 66061. Please allow 30 days for a
response.
How do we respond to Do Not Track Signals?
Do Not Track (DNT) is a privacy preference that
users can set in some web browsers to signal their preference
regarding potential "tracking" by third party websites.
While the United States Federal Trade Commission has endorsed DNT,
our Services do not currently support DNT codes. However, except as
otherwise disclosed herein, our Services limit tracking to the
internal uses described above. Our Services do not track your use
across multiple websites, however, other websites to which we link
may. Please review their privacy policies to understand how you may
be tracked.
What security precautions are in place to protect against the loss, misuse, or alteration of my information?
Providing security for the personally identifying information you
submit via our Services is a priority for us. We
maintain administrative, technical and physical safeguards to protect
your personal information. When we collect or transmit sensitive
information such as a credit or debit card number, we use industry
standard methods to protect that information. However, no e-commerce
solution, website, database or system is completely secure or “hacker
proof.” You are also responsible for taking reasonable steps to
protect your personal information against unauthorized disclosure or
misuse.
Children’s Personal Information
We recognize the particular importance of protecting privacy where
children are involved. We do not knowingly collect personally
identifiable information online from children under the age of 13. If
a child under the age of 13 has provided us with personally
identifiable information online, we ask that a parent or guardian
contact us at privacy@egov.com.
What else should I know about my privacy?
Please keep in mind that whenever you voluntarily disclose
information online, that information is accessible to other customers
and users. Ultimately, you are solely responsible for maintaining
the secrecy of your passwords and/or any account information. Please
be careful and responsible whenever you are online.
When you or we end your customer relationship with us, we will
treat the information we have about you as if you were still our
customer.
Disclosure and updates
This Privacy Notice may be revised periodically and this will be
reflected by the “effective date” below. Please visit this page
regularly to become apprised of any changes. In general, the Company
only uses your personal information in the manner described in the
Privacy Notice in effect when the Company received the personal
information you provided. Your continued use of the Services
constitutes your agreement to this Privacy Notice and any future
revisions.
For revisions to this Privacy Notice that may be materially less
restrictive on the Company’s use or disclosure of the personal
information you have already provided, the Company will attempt to
obtain your consent before implementing such revisions with respect
to such information.
This Privacy Policy was last updated on June 2, 2021.
Whom do users contact with questions or concerns about our Privacy Policy?
If you need further assistance, please send an e-mail with your
questions or comments to privacy@egov.com,
or write us at:
NIC, Inc.
25501 West Valley Parkway, Suite 300
Olathe, KS 66061
Attention: General Counsel